We use Royal Mail to despatch your beautiful lingerie both within the UK and internationally. All deliveries are tracked and some may require a signature upon receipt of the delivery to ensure your lingerie arrives in perfect condition.
Once the order is despatched we will email you to let you know and provide the tracking number, so you can keep updated with its progress across the globe. All orders are despatched within 5 working days.
In line with our sustainable policy, all packaging is paper and cardboard (no plastic) meaning it is 100% recyclable.
UK – Postage is free for all UK orders over £90.
Postage is £4.20 for all UK orders under £90.
Delivery times vary but should not take longer than 1-2 working days from when it is sent.
Europe – Postage is free for all European orders over £150.
Postage is £10 for all EU orders under £150.
Delivery times vary but should not take longer than 2-7 working days from when it is sent.
Rest of the World – Postage is free for all international orders over £250.
Postage is £15 for all orders outside Europe under £250
Delivery times vary but should not take longer than 3-10 working days from when it is sent.
Contact Us about your order
If you do not receive your Mystique order within the time limit specified above, please email us on [email protected]
We will look into the status of your order and get back to you. We are committed to replying to your email within 24 hours.